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Terms and Conditions


General terms and conditions of sale and delivery as of June 16, 2015:

Please read these terms and conditions together with our privacy policy, which apply to the use of this site and all transactions with DERQX. By placing an order, placing an order, you confirm that you have read, understood and accepted our terms and conditions. Our delivery to you takes place exclusively under the terms and conditions below. Deviating written statements that appear on letters or other documents from the buyer are not accepted by us. Deviations from our delivery and payment conditions are only possible with our written permission. Our offers are without obligation and not binding.


Prices and delivery:
The prices advertised on this site are only valid for internet orders and include VAT.

Delivery is free of charge, unless stated otherwise. The shipping costs are borne by the buyer. We are not liable for delays in delivery and performance due to force majeure and extraordinary events (strike, lock-out). Delivery takes place after receipt of payment.

If you wish to return a product, we kindly ask you to contact our customer service first.  

You can return products in case of:


  • A defective product: if a product shows defects, you must report this to us as soon as possible. Your invoice serves as proof of warranty for this.

  • Right of withdrawal: you have the right to withdraw from the contract within 14 days without stating reasons. Products that have been opened, used or damaged by the customer are excluded from this. In this case, the return costs are for the customer.


The purchase amount will be refunded after the returned product has been received by DERQX in good condition

Products you cannot return:
Products (without defects) of which the seal and/or sealing has been broken due to shelf life and hygiene.


Defects must be reported in writing no later than 24 hours after delivery. In the event of a timely reported and justified complaint, we will provide replacement in the event of material defects. If the foregoing does not lead to the desired result, you can request the cancellation of the purchase agreement. Other claims are excluded, unless they are based on gross negligence and intent on our part. The customer bears the costs of returning the allegedly defective goods.



We deliver against payment in advance. Companies can pay on account after approval by our administration, in the event of non-compliance with the payment obligation, the customer owes compensation and all claims become immediately due and payable. In the event of overdue payment, we are entitled to charge interest for late payment immediately from the relevant time at the level of the bank's official interest rate for open account overdrafts. In the event of a material deterioration in your financial position, we are entitled to claim the entire remaining debt and, in addition, to demand securities.

Choice of law and forum:
Dutch law applies to these general terms and conditions and to all legal relationships between you and us.


Indemnity for Consequential Damage:
DERQX is never liable for any direct or indirect damage suffered by the client or third parties, including consequential damage, immaterial damage, trading loss or environmental damage, resulting from the use of the products.

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